Contact Step2

Contact Step2 for Product, Retail, and Sustainability Questions

Use this page for complete contact context. The form is shared with the inquiry modal, but the page adds address, hours, support routes, and a visual location cue so teams can decide where their request belongs. If you are preparing a product page, seasonal campaign, or retail shelf plan, include the age range, room or outdoor space, expected launch window, and any material claim that needs confirmation.

Step2 contact map and customer support desk illustration
Address

Global Play Support

100 Playhouse Way, Streetsboro, OH 44241, United States. Send product samples, packaging questions, and written requests only after support confirms the correct routing contact.

Email and phone

Product inquiries

[email protected]
+1 330 555 0112
Use email for assortment lists, product names, safety language questions, and sustainability documentation requests.

Hours

Business support

Monday to Friday, 9:00 AM - 5:00 PM Eastern Time. Retail and content requests are usually routed within one business day. Time-sensitive launch questions should mention the planned publish date in the first message.

Inquiry details

Send the product lane and planning context

Tell us whether you are comparing role-play sets, outdoor equipment, ride-on toys, or a mixed seasonal program. Include region, desired launch timing, and the kind of content or support you need. For sustainability questions, mention the material claim or packaging issue you want clarified. For safety wording, add the age grade, intended market, and the exact product surface or component being discussed. That context lets Step2 answer with useful next steps instead of a generic catalog response.

Simple Step2 location map placeholder

Support routes: product planning, retail content, safety language, sustainability details, and replacement guidance.