This policy describes how Step2 handles information submitted through this website. We collect only the details needed to answer product, retail, sustainability, support, or content planning questions.
When you use an inquiry form, we may receive your name, email address, phone number, company, country, product interest, and message. Basic technical information, such as browser type or pages visited, may be processed to keep the website stable and useful.
We use submitted information to respond to requests, route questions, prepare product guidance, improve website content, and maintain records of business communication. We do not sell personal information through this website.
Because Step2 inquiries often involve role-play toys, outdoor equipment, ride-on vehicles, safety language, or sustainability details, a message may include product names, market plans, launch timing, quantity expectations, or questions about packaging and materials. We use that context only to understand the request, identify the right support path, and prepare a more useful response. Please do not submit sensitive personal information about children, payment details, passwords, or private health information through the inquiry form.
Information may be shared with service providers or internal teams that help us respond. We keep inquiry records only as long as needed for support, compliance, or business continuity, then delete or archive them according to internal policy.
The website may use essential cookies or similar technologies to support navigation, form behavior, analytics, security, and performance. These tools help us understand which product and support pages are useful, diagnose errors, and keep the site stable. Where optional tracking choices are offered, you may adjust them through the controls provided by the site or your browser.
Visitors may contact Step2 from different countries. By submitting a request, you understand that information may be processed in the United States or another location where support teams or service providers operate. We use reasonable safeguards for that processing and limit access to people who need the information to answer or manage the request.
You may request correction or deletion of submitted contact details by contacting Step2. Some records may remain where retention is required for legal, security, or transaction-related reasons.
We may update this policy when our website, support process, or data practices change. The posted version applies when you use the site, and material changes will be reflected on this page.